Privacy Policy
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors, students and graduates. In plain English, we use Google Analytics to gather basic information about the number and location of our website visitors (country, city), whether you arrived at our website directly, through social media, or another means, and this information is not personally identifiable. There is a contact form where you can submit your name and contact details to request information about the school and there is a form to request to be added to our newsletter list. That is it! We do not use your information for anything else. At any time you can unsubscribe to our newsletter either from the newsletter itself, or by emailing us at info@schoolofnaturalmedicine.com to ask to be removed. We do not send marketing emails. Following is our 'full' privacy policy and terms in less intelligible English, that also provides details of data processing when you make a payment through our website.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the collection, sharing and publication of your personal data. On our website there is the option to use our contact form to request information about our school, and there is an option to subscribe to our newsletter. At any time you can contact the school at bonny@schoolofnaturalmedicine.com to ask to be removed from our email list. 
1.4 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
1.5 In this policy, "we", "us" and "our" refer to School of Natural Medicine UK. For more information about us, see Section 14.
2. Credit
2.1 This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).
3. The personal data that we collect
3.1 In this Section 3 we have set out the general categories of personal data that we process [and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data].
3.2 We may process data enabling us to get in touch with you ("contact data"). [The contact data may include [your name, email address, telephone number, postal address and/or social media account identifiers].][ The source of the contact data is you. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider that are not personally identifiable, such as which social media account you signed in from.]
3.3 We will not access or process your website user account data. If you log into our website using a social media account, we will not obtain personal elements of your account data from the relevant social media account provider.
3.4 We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.
3.5 We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.
3.6 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our Google analytics tracking system.
3.7 We may process this data anonymously to improve the quality of our website, such as which pages visitors visit and the geographical area of our website visitors. No data that identifies individual visitors is collected or used via our Google Analytics account. The source of this data is from you through Google Analytics.
4. Purposes of processing and legal bases
4.1 In this Section 4, we have set out the purposes for which we may process personal data and the legal bases of the processing.
4.2 Operations - We may process your personal data for[the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract..
4.3 Publications - We may process account data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions. The legal basis for this processing is consent OR our legitimate interests, namely the publication of content in the ordinary course of our operations OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
4.4 Relationships and communications - We may process contact data, account data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and/or students and customer and/or student personnel, the maintenance of relationships, and the proper administration of our website, services and business.
4.5 Direct marketing - We may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email and making contact by telephone for marketing-related purposes on if specifically requested by you. The legal basis for this processing is consent only.
4.6 Research and analysis - We may process usage data and/or transaction data] for [the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is consent OR our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.
4.7 Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
4.8 Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
4.9 Insurance and risk management - We may process your personal data where necessary for [the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
4.10 Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
4.11 Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.
5. Providing your personal data to others
5.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
5.2 Your personal data held in our website database and/OR will be stored on the servers of our hosting services providers www.siteground.com and/or showit.co.
5.3 Financial transactions relating to our website and services are OR may be handled by our payment services providers, PayPal, Stripe, or Shopify. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at paypal.com/uk, shopifyl.co.uk, or stripe.com/gb
5.4 In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
6. International transfers of your personal data
6.1 In this Section 6, we provide information about the circumstances in which your personal data may be transferred to countries outside the United Kingdom and the European Economic Area (EEA).
6.2 The hosting facilities for our website are situated in England. Data submitted will remain between our hosting facility and your own country, email server, social media account, etc. 
6.3 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
7. Retaining and deleting personal data
7.1 This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
7.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.3 We will retain your personal data as follows:
(a) contact data will be retained for a minimum period of three years following the date of the most recent contact between you and us, and for a maximum period of 10 years after 
that date, unless you have enrolled as a student and have entered into a separate data consent agreement;
(b) account data will be retained for a minimum period of three years following the date of closure of the relevant account, and for a maximum period of eight years following that date;
(c) transaction data will be retained for a minimum period of three years following the date of the transaction, and for a maximum period of 10 years following that date];
(d) communication data will be retained for a minimum period of three years following the date of the communication in question, and for a maximum period of ten years following that date, unless a separate data consent agreement is entered into;
(e) usage data will be retained for a three year period following the date of collection; and
(f) Google Analytics data will be retained for a minimum period of three years following collection and for a maximum period as defined by Google’s polices.
7.4 Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
8. Your rights
8.1 In this Section 8, we have listed the rights that you have under data protection law.
8.2 Your principal rights under data protection law are:
(a) the right to access - you can ask for copies of your personal data;
(b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
(c) the right to erasure - you can ask us to erase your personal data;
(d) the right to restrict processing - you can ask us to restrict the processing of your personal data;
(e) the right to object to processing - you can object to the processing of your personal data;
(f) the right to data portability - you can ask that we transfer your personal data to another organisation or to you;
(g) the right to complain to a supervisory authority - you can complain about our processing of your personal data; and
(h) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
8.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
8.4 You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.
9. About cookies
9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
10. Cookies that we use
10.1 We use cookies for the following purposes:
(a) authentication and status - we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website (cookies used for this purpose are through Wordpress blog, Google Analytics, social media links and our shopping basket/cart. 
(b) shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website;
(c) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
(d) analysis - we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are: Google Analytics; and
(g) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally. (cookies used for this purpose are: identify cookies).
11. Cookies used by our service providers
11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
11.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy.[ The relevant cookies are: [identify cookies].]
11.3 We use PayPal and Shopify to provide the option to purchase goods and services on our website. These services use cookies to provide these services. You can view the privacy policy of these service providers on their websites.
12. Managing cookies
12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647 (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
[additional list items]
12.2 Blocking all cookies will have a negative impact upon the usability of many websites.
12.3 If you block cookies, you will not be able to use all the features on our website.
13. Amendments
13.1 We may update this policy from time to time by publishing a new version on our website.
13.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
13.3 We may notify you of significant changes to this policy by email.
14. Our details
14.1 This website is owned and operated by School of Natural Medicine Ltd.
14.2 Our registered office is at Berkeley Suite, 35 Berkeley Square, London W1J 5BF, United Kingdom.
14.3 Our principal place of business is as above.
14.4 You can contact us:
(a) using our website contact form; or
(b) by email, using the email address published on our website. 
15. Data protection officer
15.1 Our data protection officer's contact details are: Casel Melendy email: info@schoolofnaturalmedicine.com

Terms & Conditions
1. All website images and content are copyrighted and may not be used in any form, whether physical, digital, or in any other form, without written permission from the copyright holder, Casel Melendy (aka Bonny Casel). Casel Melendy (aka Bonny Casel) may be contacted at info@schoolofnaturalmedicine.com
2. All course materials, handouts, student assignments and email correspondence are copyrighted and may not be used in any form, whether physical, digital or in any other form, without written permission from the copyright holder, Casel Melendy (aka Bonny Casel), with the exception of use for study of a specific course by the sole individual who is enrolled in the course. For example, a student enrolled in the Healing Diets online course, may use the Healing Diets online course materials solely for their own study, but may not share these course materials with any other person or student, in any form, whether digital, physical, or in any other form, without written permission from the copyright holder, Casel Melendy (aka Bonny Casel). Casel Melendy may be contacted at info@schoolofnaturalmedicine.com
3. All online course fees are non-refundable, as once course materials are received, study has commenced and course materials cannot be unreceived. 
4. All immersion training registration fees, payments-in-full and balances paid are non-refundable. As a small school, enrolment in an immersion training is a commitment to attend, and as spaces are limited, and enrolment reserves a place on an immersion training, when a student enrols on an immersion, any and all rights to a refund are waived by the enrolee. If an immersion is postponed, then the student is automatically enrolled in the rescheduled immersion, and the same no-refundable and non-transferable policy applies. 
5. All self healing module fees are non-refundable once the first consultation with Casel Melendy (aka Bonny Casel) or Farida Sharan commences. 
6. Assignments from students must be the original work of the student, and be researched and written without the use of AI. Any quotes by other authors must respect the copyright of the original author, must be brief, with a clear reference provided for the source of the quote and the full name of the author/copyright holder. AI cannot be used for research or writing, however it can be used to translate original essay work from your own language to English. Any breaches of this requirement is cause for expulsion from the school without a refund for any payments made to the school for online courses, immersion trainings, the self healing module, or any other service or product. 
7. If an enrolled student does not submit the completed assignments for a lesson for more than 6 months, their student file is placed on hold and there is a £100 fee to reactivate student enrolment. If an enrolled student does not contact the school and/or submit the completed assignments for at least one lesson for one year, then their student file is closed. 
8. To protect the learning and working environment for students and staff, communication with the school and between students must be respectful, professional, honest and mindful of building a positive, inclusive and kind relationship with the school, with tutors and/or staff and with fellow students. Abusive communications will receive a warning email from school founder, Casel Melendy (aka Bonny Casel), after which, if abusive communications continue, the school reserves the right to expel the student from the school without a refund for any payments made to the school for online courses, immersion trainings, the self healing module, or any other service or product. If an abuse is considered major, then Casel Melendy (aka Bonny Casel) reserves the right to expel the student effective immediately and without warning. A decision to expel a student is not taken lightly and is final. Abusive communications include, but are not limited to, comments that are discriminatory (race, sex, race, colour, nationality or ethnicity, disability, gender, religion or sexual orientation), aggression, the use of threatening or foul language (swearing, name calling), dishonesty (a direct lie or manipulation of the truth), plagiarism, derogatory remarks, recording verbal communication of staff or fellow students without express permission, or verbal intimidation.
9. To protect the learning and working environment for all students and staff, physical contact between students, and between staff and students must always be consensual. Any unwanted touching, physical threats or gestures is considered physical abuse and will be treated as a major offence. Casel Melendy (aka Bonny Casel) reserves the right to expel a student who has initiated non-consensual physical contact, effective immediately, and without recourse to refunds for any payments made to the school for online course fees, immersion training fees, self healing module fees, or fees for any other service or product. 
10. To protect the learning and working environment for all students and staff, if a student has a complaint or wishes to make a suggestion regarding courses or training, this should be communicated directly to Casel Melendy (aka Bonny Casel) at info@schoolofnaturalmedicine.com. As complaining to fellow students can be experienced/felt as intimating or uncomfortable to fellow students, and can effect the learning environment, if a student complains to fellow students, without first clearly seeking to resolve the concern directly with the school, then Casel Melendy (aka Bonny Casel) reserves the right to ban the student from future in-person trainings and online/in-person student groups. Casel Melendy (aka Bonny Casel) can be reached at info@schoolofnaturalmedicine.com
11. Important notice re COVID-19: Please note any interaction with fellow students and tutors poses an elevated risk of being exposed to COVID-19 and we cannot guarantee that you will not be exposed while in attendance at an Immersion Training. School of Natural Medicine Ltd. is not responsible for the health and safety of students that attend Immersion Trainings. We encourage you to follow the organiser’s safety policies, as well as common sense self care, local laws and restrictions. In the event of government restrictions on in-person contact, Immersion dates may be postponed. In the event of postponement of a specific immersion date, enrolment will automatically shift to the new immersion date. The same non-refundable and non-transferable policies apply to postponed immersions.